For independent doctors, pharma & health systems

Confused patients don't start, and don't stay on treatment.

Therapies are longer, costlier and more complex than ever, and patients face them alone. They drown in ChatGPT printouts, get fed misinformation on social, and the one person they trust, their doctor, has seven minutes and no time to explain. Overwhelmed and confused, they delay, hesitate and quietly drop off.

Book a demo → watch video

HIPAA‑aligned

MLR‑ready

Built for every care journey

Too much. Too confusing.

The problem, by who it hits

When patients don't start, everyone loses.

Patient confusion isn't only a patient problem. It quietly erodes revenue and outcomes across every part of healthcare.

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What we realized

Patients decide in the kitchen, not the clinic.

Working in hundreds of clinics nationwide, we discovered something simple: patients are nudged forward into the right treatment by the voice of their own doctor, delivered as a short video, in a text message they can watch at the kitchen table, alongside their spouse.

Not an app. Not a portal. It’s SMS + RCS Technology.

Meet patients where they already are.

87% of consumers ignore phone calls from unknown numbers. But text messages? A 98% open rate within 3 minutes.

Hoot uses SMS and RCS (Rich Communication Services) to deliver branded, interactive, compliance‑reviewed content straight to a patient’s native messaging app. No downloads. No logins. No friction.

RCS brings app‑like experiences to texting: verified sender badges, rich media carousels, interactive buttons and video playback, all inside the patient’s default inbox.

All content MLR‑approvedMeasure & monitor in real time

PATIENT & FAMILY · KITCHEN TABLE

The Solution · Meet Hoot

The doctor they trust, at scale.

Patients believe their own physician, not a brand, not a call center. Hoot turns that trusted doctor into video sequences and delivers them in the messaging thread patients already open, so they watch on their own time instead of dodging another 1-800 call.

REC 0:14

Step 01

Zoom Recording.

We record a video of the Physician over Zoom once. We handle everything else.

◇ AI CLONE

Step 02

In Office Video Shoot

We do high-quality, in-office video shoots, recording the doctors directly to capture their voice, face and delivery.

MLR-APPROVED

Step 03

Medical Legal Regulatory (MLR)-approved videos

We design a series of short videos of the Doctor explaining the condition and the treatment journey.

Dr. Patel

Hi Maya, watch this before your visit.

Your treatment plan

Watch now

Got it, thanks!

DELIVERED

Step 04

Delivered via SMS / RCS

Videos land in the patient’s text thread, ready to watch and share with family.

Sample Patient Journey

An intelligent patient journey

An intelligent patient journey” and also do a hyperlink to RCS technology: “Not an app. Not a portal. No login. Simply a rich immersive experience on the messaging thread deploying RCS technology.

Trusted

Recognized name in patient education.

Rich Media Inline

Physician videos, PDFs and GIFs play right inside the chat.

One-Tap Replies

Suggested answers tailored to the patient's moment. No typing.

‹

Hoot Health

iMessage · Today · 3:42 PM

Maya, here's why I chose this treatment for you. Start with what it is.

2:14 “What this treatment is.”

Watched. I have questions.

Side effects Cost My family

Verified Sender

Google-verified checkmark builds trust and prevents phishing.

Smart Carousels

Swipeable cards explain mechanism of action, side effects, next steps.

Adherence Signals

Every tap becomes data. Rescue paths fire the moment a patient hesitates.

Branch · Side effects

‹

Hoot Health

Side effects concern me.

Real, but usually manageable. Here's myth vs reality, in 90 seconds.

1:32 Myths vs. reality

HelpfulGot it

Branch · Cost

‹

Hoot Health

I'm worried about cost.

Most patients pay less than they expect. Here's how, and who helps.

1:48 Financial assistance

LaterConnect me

Branch · My family

‹

Hoot Health

My family is concerned.

A short video you can watch together. What to expect, and how they can help.

2:05 For loved ones

ThanksShare

“

Each “wrong” answer isn't failure. It's intelligence. The system addresses the exact barrier in the patient's own words, then asks the conversion question again.

We get complex therapies (sample)

Every touchpoint in the treating physician's own voice · MLR-approved

02 Day 5–7 · Pre-cycle 1

‹

Hoot Health

iMessage · Yesterday · 8:02 PM

Quick walkthrough of tomorrow's infusion, under 3 minutes.

2:48

“What to expect on infusion day.”

tap to watch

How long?Bring my spouse?See you tomorrow.

“What to expect on your first infusion.”

A walkthrough of Cycle 1: chair time, bloodwork, the first 48 hours. Anxiety neutralized before it becomes a no-show.

→ Stops first-infusion no-shows

03 Post-cycle 1 · Day 8

‹

Hoot Health

iMessage · Today · 7:15 PM

Your weekly labs are how we keep you safe. Here's why.

1:52

“Why weekly blood tests protect you.”

tap to watch

Why so often?What's a CBC?Makes sense. Thanks.

“Why weekly blood tests protect you.”

Pre-emptive framing that weekly monitoring catches issues early. Labs become a safety mechanism, not bad news.

→ Stops lab-monitoring dropout

04 Any dose delay · < 24 hrs

‹

Hoot Health

iMessage · Today · 11:08 AM

Today's pause is the protocol doing its job. Watch this.

2:05

“A dose delay means it's working.”

tap to watch

Is this normal?When restart?Thanks, this helps.

“A dose delay means the protocol is working.”

Sent within 24 hours of any held dose. Reframes a pause as expected and managed, cutting the panic calls that fall on the care team.

→ Stops delay-driven exits

05 Month 3+ · Response reframe

‹

Hoot Health

iMessage · Tomorrow · 9:00 AM

Your 3-month check is tomorrow. Watch this first. It'll make sense.

3:10

“Understanding your response.”

tap to watch

Is it working?What's next?Understood. Thank you.

“Understanding your response, and what comes next.”

Reframes success and pre-empts the most common reason patients quietly discontinue mid-course.

→ Stops mid-course attrition

Learn more about the adaptive Patient Journey

The outcomes

Patients start faster, stay longer, and revenue follows.

When patients understand their treatment from their own doctor, they fill prescriptions sooner, show up for procedures, and stay on therapy. That means more revenue, fewer cancellations, and stronger margins.

“Ninety percent of new FDA approvals are complex therapies. The patient support infrastructure pharma built for simple pills cannot carry that weight. The companies that figure this out in the next three years will have a significant commercial advantage. That's why I joined Hoot. ”.

Ian Read (Ex-Chairman and CEO of Pfizer Inc.)

“Trust is the foundation of outstanding healthcare. With Hoot, our providers now continue educating patients at home, where healthcare decisions actually get made ”.

Dr. Ammar Saymeh (Foot and Ankle Care Specialist at Alliance Orthopedics)

“Patients are more confused than ever with ChatGPT and social media. Hoot allows me to educate my patients in the kitchen so that they understand, build trust and start new specialty services in my clinic, which has grown considerably since joining Hoot ”.

Dr. Todd Cohan (Practice Owner)

“Patients are more satisfied and ready to move forward sooner. Hoot has significantly improved how our surgeons guide and educate patients, which is why we're expanding it to all 20 doctors in our organization”.

Mike Zolotinsky (PT, DPT, Marketing Director at Alliance Orthopedics)

For Pharma & MedTech

More patients start, and stay on, therapy.

From first script to long-term persistence, the prescriber's own voice cuts abandonment and protects gross-to-net at every drop-off point in the brand journey.

+34%

Start rate: first fill within 7 days of script

+21pt

90-day adherence & persistence on therapy

−29%

Prescription abandonment at first fill

+6%

Stronger gross-to-net from higher persistence

For Independent Doctors

Patients say yes to the procedures they need.

The doctor who chose the treatment explains it: before the consult, after the consult, and at every hesitation in between.

+31%

Sign-ups for specialty procedures

+27%

Treatment-plan acceptance & start rate

−34%

First-appointment no-shows & drop-off

+22pt

Follow-up & adherence completion

For Health Systems

Discharged patients follow the plan, and stay home.

Discharge instructions, prep and follow-up arrive in-thread, closing the gaps that drive bounce-backs before they cost you.

−24%

30-day readmissions among discharged patients

−33%

Post-discharge drop-off

+29%

Follow-up appointment start rate

+19pt

Medication adherence after discharge

Directional results from early deployments · varies by program & therapeutic area

Confused patients don't start, and don't stay on treatment.

When patients don't start, everyone loses.

Patients don't sign up for the treatments you recommend.

High abandonment and low adherence erode your gross‑to‑net.

Confused patients come back, and readmissions cost you.

Patients decide in the kitchen, not the clinic.

Meet patients where they already are.

The doctor they trust, at scale.

An intelligent patient journey

We get complex therapies (sample)

Patients start faster, stay longer, and revenue follows.

Ian Read (Ex-Chairman and CEO of Pfizer Inc.)

Dr. Ammar Saymeh (Foot and Ankle Care Specialist at Alliance Orthopedics)

Dr. Todd Cohan (Practice Owner)

Mike Zolotinsky (PT, DPT, Marketing Director at Alliance Orthopedics)

More patients start, and stay on, therapy.

Patients say yes to the procedures they need.

Discharged patients follow the plan, and stay home.

Higher start rates.Fewer drop-offs. Lower readmissions.

Higher start rates.
Fewer drop-offs. Lower readmissions.